TECHNICAL SUPPORT & SERVICE
At RGB, we are a Technical Distribution Partner - not just a supplier.
Our role goes beyond product supply. We support our partnes through every stage of a project, from initial design and specification, through integration and comissioning, to fault finding and ongoing system optimisation.
Technical Support Portal
Our NEW Technical Support Ticketing System provides a direct route to our technical team for fast, structured assistance.
Use it to log technical queries, request support, and track ongoing issues with full visibility.
For urgent matters, telephone support remains available during business hours.
Sales Support
- Skilled technical field-based product specialists: Available for onsite evaluations, system advice, and end-user demonstrations. We tailor our involvement to suit your project needs.
- Equipment Loans: Try before you buy. Our loan fleet allows customers to test and evaluate products before committing to purchase. Contact us for availability.
- Comprehensive Training: From basic training to advanced programming and technical development, our training sessions provide integrators with the right tools and knowledge to provide their customers with the latest solutions. View our training diary.
- System Design: Technical support focused on accurate specification and reliable, real-world system performance.
- Telephone Sales: Friendly support team available Monday-Friday, 9:00am - 5:30pm for enquiries, orders, and product guidance.
- Demonstration Facilities: Fully integrated showroom in London. Available by appointment.
Technical Support
- Unrivalled Technical Expertise: Delivered by experienced engineers with in-depth product knowledge.
- Experienced Personnel: Specialist teams focused on specific manufacturer groups.
- Direct Manufacturer Support: Fast escalation routes for complex technical issues.
- Certified Technology Specialists: Qualified engineers with industry-recognised certifications. Repairs: Fault logging, diagnosis, and manufacturer liaison for fast resolution. Call 01488 73366 with product details and fault description. Download RGB full repairs process here..
- Field Support: On-site assistance for installation, commissioning, and troubleshooting.
- Professional Services: Advanced technical support for integration, commissioning, and system optimisation.
Marketing Support
- Literature: Product brochures and technical datasheets.
- Catalogues: Full product range documentation.
- Advertising: Campaign and promotional support.
- Exhibitions: Trade show and event support.
- Road Shows: Regional product showcases.
- Open Days: Hosted events at our facilities.
- Videos: Product and training content.