Current Vacancies

Internal Sales Executive

Job title: Internal Sales Executive

Reporting to: Sales Director

Key responsibilities and accountabilities:


Core role

• Target and reporting:

o Achieve monthly product/account sales targets as set by the company
o Provide monthly sales forecast to the company
o Maintain pipeline/forecasting spreadsheets

• Pro-active calls:

o Existing customers:
 Overview of targeted products
 Notify of new products, product developments, relevant events and activities
 Assess and generate interest in all targeted product lines
 Book appointments for Field Sales Executives
 Achieve pro-active call target as agreed

o New customers:
 General fact find about dealer
 Overview of all RGB products
 Where applicable book appointment for Field Sales Executives

• Loans:

o Follow up equipment loans to gain feedback and establish sales opportunities

• Answering the phone:

 Ensure the phone is answered in the correct way within 3 rings
 Transfer to appropriate department
 Taking message: Email full details to recipient

• Quotes, Price and Availability:

 Answer enquiries with regard to stock and pricing
 Raise quote on SAP and email to customer where appropriate
 Send Terms and Conditions of Sale with all SOA

• Training

o Inform dealers of RGB training
o Encourage dealers to attend targeted product training

• SAP
o Keep SAP updated with all dealer communication


• Communication:
o Liaise with sales, technical and logistics where necessary

• Order Processing:

o Process incoming orders on SAP
o Notify logistics if anything unusual about specific orders
o Notify logistics if an order in cancelled

• Order Progressing:

 Liaise with customers regarding delivery status
 Liaise with Logistics regarding stock situations
• Loans :

 Process loan applications
 Chase back overdue equipment

• Cover for the Internal Sales Administrator

 See job description:


Misc

• Behavioural

o Ensure that you behave in a professional and respectful manner on all occasions
o Dress appropriately for your position (as per dress code)

Apply now

Technical Support Engineer

Job Description

Job Title: Technical Support Engineer
Reporting to: Managing Director


Overview

Working within our team offering 1st line technical support to a customer network of AV Integrators and Custom Installers. Products categories include: control system, lighting control, audio/video switching and networking.


Key Responsibilities

• Technical Support
o Take in-coming support calls from customers in the UK and across Europe
o Apply troubleshooting techniques with customers facing issues
o Remote desktop support with customers where required
o Provide Technical advice to customers searching for solutions
o Ensure we provide the best possible support service
o Escalate issues to vendors where necessary
o Document common issues for support desk knowledgebase
o Replace faulty products following our ‘Advanced Replacement’ procedure
o Arrange repairs in-house or with vendors
o Test new software, products and solutions
o Register new Return Merchandise Authorisations for customers
o Apply for Return Merchandise Authorisations with vendors

• CRM Software Administration
o Find, check or update customer details
o Keep returns record up to date for support, logistics and accounts departments
o Handle pricing and stock level enquiries for customers
o Add Sales Orders for replacement products
o Arrange local and international shipping


Essential Skills:

• Experience providing 1st line technical support
• Experience with a networking product range or Home Automation control system
• IT or AV qualifications
• Great communication skills
• Work within a small team
• Must have own car


Non essential skills but great to have:

• Knowledge and experience of SAP
• Advanced knowledge of AV product technical specifications
• Ability to use programming languages to solve problems
• Experience with Photoshop for user interface development
• AV Rack building
• XML Editing


Behavioural

• Ensure that you behave in a professional and respectful manner on all occasions
• Dress appropriately for your position (as per dress code)

Closing Date: 31st March 2019

The Company:
RGB is a technical, audio visual (AV) distributor, representing a select group of well-known manufacturers, many exclusively. We distribute our products to AV dealers/installers, Rental & Staging companies and Residential Custom installers throughout the UK< Eire & Europe and have done so since 1991.

Apply now

Field Sales Executive - Savant

Job Description


Job title: Field Sales Executive – Savant
(covering new business UK & Ireland)

Reporting to: Sales Director

Key responsibilities and accountabilities:

Target and reporting:

• Achieve monthly product sales targets as set by Sales Director
• Achieve activity targets agreed at sales meeting
• Submit Field Visit Reports at the end of each day
• Submit monthly reports by 3rd working day:
o Sales analysis
o Forecast
o Expenses
o Credit card receipts

Functional:

• Develop strategy to achieve target and grow sales of product
• Conduct regular meetings with customers to ensure they are fully aware of your targeted products
• Work with key customers to develop action plans to increase sales of targeted products
• Arrange dealer training sessions of targeted products to ensure satisfactory competence levels
• Communicate with dealer personnel in all departments
• Facilitate technical training for dealers where required
• Monitor sales fluctuations within key dealers, analyse trends and report to Sales Director
• Attend monthly sales meeting
• Attend company meetings when requested
• Attend training sessions when requested, either at Manufacturer’s premises or RGB office
• Arrange loan/evaluation equipment for dealers, follow-up and monitor progress
• Regularly check quotes for follow-up where required

Marketing

• Feedback competitor information to marketing department
• Check that RGB website displays correct and relevant information for each product line
• Attend exhibition/roadshows when requested
• Assist in the set-up and de-rig of exhibitions/roadshows when requested

Behavioural

• Ensure that you behave in a professional and respectful manner on all occasions
• Dress appropriately for your position (as per dress code)
• Keep your car clean and tidy and ready to accept customers should the situation arise

KPI

• 35 meetings per month
• Achieve revenue target

Apply now