Current Vacancies

Technical Support Engineer

Job Description

Job Title: Technical Support Engineer
Reporting to: Managing Director


Overview

Working within our team offering 1st line technical support to a customer network of AV Integrators and Custom Installers. Products categories include: control system, lighting control, audio/video switching and networking.


Key Responsibilities

• Technical Support
o Take in-coming support calls from customers in the UK and across Europe
o Apply troubleshooting techniques with customers facing issues
o Remote desktop support with customers where required
o Provide Technical advice to customers searching for solutions
o Ensure we provide the best possible support service
o Escalate issues to vendors where necessary
o Document common issues for support desk knowledgebase
o Replace faulty products following our ‘Advanced Replacement’ procedure
o Arrange repairs in-house or with vendors
o Test new software, products and solutions
o Register new Return Merchandise Authorisations for customers
o Apply for Return Merchandise Authorisations with vendors

• CRM Software Administration
o Find, check or update customer details
o Keep returns record up to date for support, logistics and accounts departments
o Handle pricing and stock level enquiries for customers
o Add Sales Orders for replacement products
o Arrange local and international shipping


Essential Skills:

• Experience providing 1st line technical support
• Experience with a networking product range or Home Automation control system
• IT or AV qualifications
• Great communication skills
• Work within a small team
• Must have own car


Non essential skills but great to have:

• Knowledge and experience of SAP
• Advanced knowledge of AV product technical specifications
• Ability to use programming languages to solve problems
• Experience with Photoshop for user interface development
• AV Rack building
• XML Editing


Behavioural

• Ensure that you behave in a professional and respectful manner on all occasions
• Dress appropriately for your position (as per dress code)

Closing Date: 31st January 2019

The Company:
RGB is a technical, audio visual (AV) distributor, representing a select group of well-known manufacturers, many exclusively. We distribute our products to AV dealers/installers, Rental & Staging companies and Residential Custom installers throughout the UK< Eire & Europe and have done so since 1991.

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Field Sales Executive - Savant

Job Description


Job title: Field Sales Executive – Savant
(covering new business UK & Ireland)

Reporting to: Sales Director

Key responsibilities and accountabilities:

Target and reporting:

• Achieve monthly product sales targets as set by Sales Director
• Achieve activity targets agreed at sales meeting
• Submit Field Visit Reports at the end of each day
• Submit monthly reports by 3rd working day:
o Sales analysis
o Forecast
o Expenses
o Credit card receipts

Functional:

• Develop strategy to achieve target and grow sales of product
• Conduct regular meetings with customers to ensure they are fully aware of your targeted products
• Work with key customers to develop action plans to increase sales of targeted products
• Arrange dealer training sessions of targeted products to ensure satisfactory competence levels
• Communicate with dealer personnel in all departments
• Facilitate technical training for dealers where required
• Monitor sales fluctuations within key dealers, analyse trends and report to Sales Director
• Attend monthly sales meeting
• Attend company meetings when requested
• Attend training sessions when requested, either at Manufacturer’s premises or RGB office
• Arrange loan/evaluation equipment for dealers, follow-up and monitor progress
• Regularly check quotes for follow-up where required

Marketing

• Feedback competitor information to marketing department
• Check that RGB website displays correct and relevant information for each product line
• Attend exhibition/roadshows when requested
• Assist in the set-up and de-rig of exhibitions/roadshows when requested

Behavioural

• Ensure that you behave in a professional and respectful manner on all occasions
• Dress appropriately for your position (as per dress code)
• Keep your car clean and tidy and ready to accept customers should the situation arise

KPI

• 35 meetings per month
• Achieve revenue target

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Finance Assistant

We are looking for a self-motivated individual that is able to work under pressure. That is able to look after the sales ledger, purchase ledger and also be able to carry out reconciliations. Be customer focussed and be able to work within a team. An understanding of the General Ledger would also be required. A person that will be professional at all times whatever the problem is and will respect other job functions. Have a good sense of humour.

The position is an existing role, reporting to the Finance Director and the senior Finance Assistant. Experience of working within a small team is essential and being able to work closely with the Logistics and Sales team of the business to ensure efficient and effective running of the finance department.

The role would suit an experienced finance person, who is qualified at AAT level.
Responsibilities:
• Update the cash-book and bank-line on a daily basis and ensure the cash-flow is kept up to date.
• Deal with customer queries and carry out credit control.
• Send out copy invoices/statement on ad-hoc basis as this is an automated system.
• Be able to apply for insurance for customers and do credit checks.
• Be able to carry out journals and payments.
• Be able to help the sales department with queries
• Carry out other ad-hoc duties that will be required by the finance department.
• Carry out Instrastat once a month and declare to HM Customs & Revenue
• Carry out EEC once a month and declare to HM Customs & Revenue
• Processing Credit Card Statements and making sure that the statements are returned in a timely fashion
• Put on overhead invoices
• Close the purchase ledger once all invoices are on and reconcile.
• Bank Reconciliations

Qualities required:
-Motivated & mature individual that thrives under pressure
-Ability to communicate at all levels in an organisation
-Ability to contribute ideas to help make the department more efficient.
-Team-worker
-Organisational skills
-Strong Excel Skills are a requirement

Salary dependant on expertise – Closing Date 31st January 2019

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Purchasing and Logistics Administrator

RGB COMMUNICATIONS LTD

Purchasing & Logistics Administrator

Reporting to: Denise Logan, Logistics Manager at RGB, the position is full time and will be based at Units 13 & 14 Headlands Trading Estate, Headlands Grove, Swindon, SN2 7JQ

The role will be very busy one, based in a quiet working environment. The successful candidate will have a flexible attitude and must be able to work well in a team but also be naturally self-motivated and able to use initiative; have good negotiation & analytical skills; have strong communication skills on the phone and by email; be organised, methodical, thorough and meticulous in attention to detail; be a problem solver and be able to keep calm under pressure.

A good understanding and working knowledge of Outlook, Excel and Word is also required and experience with SAP will be an advantage but is not essential as full training will be provided.

Key Responsibilities:

PURCHASING ADMINISTRATION

- Purchasing of stock to fulfil Sales Orders and replenish minimum stock levels
- Managing goods due in from all suppliers, keeping accurate records in SAP at all times
- Keeping customers informed of any and all delays
- Managing back orders from all suppliers
- Reporting discrepancies on receipts from suppliers and resolving issues
- Resolving issues with RGB Accounts team relating to purchasing and receipts
- Keeping a record of all lead times from suppliers and general liaison with Sales team on supplier lead times
- Ad Hoc Purchasing for demo stock etc.
- Ad Hoc Purchasing for shipments to go direct from supplier to customer
- Providing couriers with import clearance instructions on deliveries from outside of the UK/EU


OTHER

Carrying out other general Logistics duties in between managing the above Key Responsibilities and providing cover for other team members in the Warehouse office, such as:

- Releasing orders for picking & shipping
- Managing orders waiting for stock and payments to be made
- General tracking and dealing with courier issues


Please contact Denise on 01793 435573

Apply now