Vote Katie Baker for ‘Best Sales Representative’ at the CEDIA Smart Home Awards
News / 26.06.25
When it comes to putting customers first, there are a few in the smart home industry who do it with as much heart, dedication, and consistency as Katie Baker, Account Manager at RGB Communications. That’s why she has been nominated for the ‘Best Sales Representative’ at this year’s CEDIA Smart Home Awards.
A Champion of Customer Service
Katie’s career is built on one simple, powerful principle: every customer deserves to feel heard. Whether it’s a quick question or a complex query, Katie ensures that every dealer and supplier she speaks with receives clear, timely communication, no matter how long it takes. Her personal commitment is to keep people updated every step of the way until their issue is fully resolved.
“My ultimate aim is to ensure everyone I talk to feels heard and gets a response from me, even if it takes a few days to provide a full outcome. I’ll always keep people updated until their query has been resolved one way or another.” - Katie Baker, Account Manager
Katie joined RGB nearly four years ago as a newcomer to the industry. Today, she’s a trusted partner to countless dealers and suppliers across the smart home sector. Her rise is a testament not just to her professionalism but to her genuine enthusiasm for the work she does and the people she supports.
“The Dealers and Suppliers that I deal with daily are brilliant. They were all so helpful and patient when I first started, as I was a total newbie to the industry - and now who’d have thought I’d be here, writing a bio for an award nomination!”
Why Katie Deserves Your Vote
- Unmatched deviation to customer satisfaction
- A natural communicator with a positive, approachable style
- Consistent follow-through and reliability
- A genuine passion for helping people
“Customer service has been a part of my whole working life - it just comes naturally to want to help people and get the best result… and I do love a chat!”