Backing up what we say

News / 24.01.20

It's all very well for a distributor to describe themselves as; technical, value-add, the Installer's distributor, with a great pedigree. 

However, if you can't back it up, its just words on a website. 

So, here's our evidence;

Technical distributor

We don’t just claim to be technical, we are. Here’s how;

• We have genuinely technical people
• Team of 6 with 69 years of combined industry experience
• Degree level education
• Sales team of 14, they aren’t telesales or reps, they are all technical and know their products
• Sales team have monthly technical product training
• We don’t sell TVs or low value projectors etc.
• Home automation, Lighting control, Networks, Conferencing, Infrastructure….
• Specialist/niche areas
• We don’t sell hundreds of brands, we focus on a few and know our products
• Dealer training – technical not sales pitches
• CEDIA approved courses
• Lunch & learn sessions 

Value-add distributor

(A value-add distributor ‘VAD’ not only provides the basic box-shifting element of distribution; pick, pack & ship, services for the products they sell, but also offers differentiating services and solutions that provide additional benefits to their customers and the manufacturers they represent).

In our case;

• Dealer training; in-house, on-premises, lunch & learn, webinars & 1 to 1
• Sales support; advice, recommendations and offering alternatives, not just order takers
• Pro-service support; measure, install, commissioning, programming
• We have our own technical support team, not relying on the manufacturers
• Providing support from system design, demonstration, installation and post-sales technical support. And willing to go to site to help fault find
• We don’t try to support hundreds of brands, we focus on less than 30 and know them well
• Dealer technical sales support attending end user demonstrations
• Provide system design from lighting schedules
• Demonstration facilities, Hungerford, London and NSBRC Swindon
• Generating sales leads from events and NSBRC
• Demonstration and loan equipment available
• Able, and willing, to demonstrate products on-site
• Arrange for keypad engraving and bespoke rack face plates
• Pre-configure product before shipping ie. Netgear
• Exhibiting at industry exhibitions
• Understanding and flexibility with credit

Installer’s distributor

• We offer a great range of installer solutions and providing focussed support specifically for them;
• Infrastructure product range; Racks, mounts, power, cables, switchers etc, projection screens & speakers
• Infrastructure team; A team of 4 specialist sales support people; 2 resi & 2 commercial
• Installer’s Fridays monthly offers
• Pro-services installer’s support, measure & install blinds, program, commission

Our pedigree

• Started in 1991
• Founder members of CEDIA UK 1996
• Introduced 'RiGsBy' demo vehicle in 2002
• Won AV Distributor of the year 3 times
• Pioneered the following major brands to market; Extron, Crestron, projectiondesign, Middle Atlantic, Savant

What else sets us apart?

This is what you can only truly appreciate for yourself when you deal with us;

• We genuinely care
• We are flexible
• We take ownership
• We do what we say we will do
• We keep you informed
• The way we deal with issues that do arise

Not forgetting our 11 exclusive brands;

• Appeal - blinds
• Artnovion - acoustic treatments
• ClearOne - audio & video conferencing
• Crowdbeamer - presentation solutions
• iRoom - iPad docking
• Lande - racks
• Metra HDMi - cables
• RGB Spectrum- image processing
• Savant – home-automation
• Surgex - power management
• TechLogix - signal management

Then, of course; last, but by no means, least; our people;

• A great bunch
• We have a very low turnover of staff; some of whom have been with us for over 15 years, more for over 10 and many more over 5 years
• A team of people who are committed to delivering the best they can
• They also happen to believe that nobody does it better!