If you should have a problem with one of our products, please call our Technical Support Desk and we will:

• Give you a Returns Reference Number
• Fax you a delivery note to enclose with the product when you return it to us
• Repair it as quickly as we can

90 day 'no quibble' Advance Replacements- introduced 29/3/06

All our products go through rigorous testing and inspection procedures and should therefore be in good working order when you receive them. Should something nevertheless have slipped through the net and your brand new product is faulty, if you advise us within 90 days of receipt, we will advance replace it.

• All subject to availability.
• For made to order items such as, special Draper screens and Lutron Homeworks systems, we will replace the individual components.
• Excludes all Barco, Denon, Marantz, projectiondesign and custom made products. See individual warranty statements below:

Please note that we charge for repair and delivery costs where the product is out of its warranty period or if its failure is due to damage/misuse. We reserve the right to refuse to accept goods for credit if they are not returned within 21 days of being advance replaced

• ADA provide a 1 year parts and labour warranty on all electronics.
• Power amplifiers carry a 3 year RTB parts and labour warranty.

• Manufacturer’s warranty: 3 year return to Barco on image processing products
• Manufacturer’s warranty: 2 year return to Barco (factory in Belgium) on projectors, except the Light engine which is 12 months
• Lamp warranty: to be confirmed
• All products sold by RGB will be supported by RGB. Please call us on 0844 8800785 or +44 (0)1488 73366
• All products sold prior to RGB (before 1/3/09) will be supported by Barco. Please visit www.barco.com/esupport

• 2 years return to depot - covers parts and labour
  Repairs performed by ClearOne Communications

• Denon custom install products warranty: 2 years
• Denon professional products warranty: 2 year commercial warranty (excluding 24/7 applications). The 2 year warranty is valid on all products supplied after April 1 st 2010.

• 1 year
  
  All products are warranted for one year against defects in materials and workmanship with these exceptions:
  - V Screen has a 5 year warranty
  - Cineplex has a 10 year warranty

• Two year warranty

• 7 years return to depot - covers parts and labour
  Repairs performed by Kramer UK.

• 2 years return to depot - covers parts and labour
  in practice Lutron will replace products rather than repair them.
   
• Homework’s systems warranty is an 8 'Limited' return to depot warranty. This only applies when a Lutron engineer or a Lutron certified installer supplies and commissions a system. Replacement item is provided once the item has been returned and confirmed faulty by Lutron.
  
  How it works:
  
  Year 1, 2 - If a product fails, Lutron will cover 100% of the cost of item.
  Years 3, 4, 5 - Lutron cover 50% of the item cost (The dealer must place order to cover standard trade price less 50%)
  Years 6, 7, 8 - Lutron cover only 25% of the item cost (the dealer must place an order to cover Standard Trade less -25%)
  
  Homework’s not commissioned has standard return to depot warranty for 2 years.
  

• 2 year warranty for custom install products, 1 year warranty for professional products

Middle Atlantic warrants the products it manufactures to be free from defects in material and workmanship under normal use and conditions:

• For the life of all sheet metal products, 7 year warranty on castors and wood products, 3 years on rotating products, 3 years on power, light, temperature and cooling products

• 3 year limited product warranty

• Lifetime warranty on all mounting solutions products for the lifetime of the original installation of the product. Return to base - parts and labour. Please contact us on 0844 8800785 for full details.

• Hardware - 2 years return to depot, covers parts and labour.
  Repairs performed by RGB. We endeavour to repair and ship within 3 working days. In the unlikely event that we are unable to achieve this, we will advise you.
• Lamps - 90 days/500 hours, covers parts and labour

• QSC products 3 Years part and labour, return to depot

• A, TK & MC Series In-wall/In-ceiling: 25 years
• Signature In-wall: 5 years
• Freestanding speakers and subwoofers in the CT Series, TK Series, MC Series, M Series and Signature Series: 5 years (except amplifiers)
• Electronic components such as Subwoofer Amplifiers (including integrated powered subwoofer amplifiers): 1 year
  E.G. a Signature Series powered subwoofer would have a 1 year warranty on the amplifier, but a 5 year warranty on everything else.

• Revolabs 2 year return to base parts and labour

• Extended gold service package warranty – please contact us for details

• 1 year return to depot - covers parts and labour
  Repairs performed by RGB

• 3 years return to depot - covers parts and labour
  Repairs performed by RGB

• All Blue Chip hardware products 1 year back to base warranty

• Professional LCD screens: 3 year collect, repair and return warranty providing the product has been registered with Sharp

If a problem is experienced with a Commercial AV product, the User will need to call the dedicated Commercial AV Helpline (Telephone: 0845 880 0513) and advise the call centre of the problem. Please note, that before a service visit, the Commercial AV Helpline need to ensure that there is an actual fault with the unit, this will involve technical questions that need answering. It is important that the User is familiar with the operation of the unit and its environment of use.

If there is a fault with the unit, an engineer will visit the site within 6 working hours with a replacement unit. If possible (at the discretion of the user) the unit will be repaired. If this is not possible a loan unit will be left and the faulty product returned to the workshop for repair. When the users unit is repaired, it will be returned to site and the loan unit collected.

In the case of some installations, it will not be possible to carry out a de-installation of the product without specialised equipment. The type of installation should be advised to the Commercial AV Helpline on initial contact to avoid delays in repair. If the installation requires specialised equipment to uninstall the product or the unit is located in a secure area needing clearance, there will be a delay in the response time accordingly.
Product that is found to be faulty on initial installation must be refereed to call the dedicated Commercial AV Helpline (Telephone: 0845 880 0513).

There may be delays in providing service to certain locations such as the Scottish Highlands, Isle of Man, Isle of Wight, etc. Sharp will endeavor to keep these delays to a minimum.

Aquos screens: 12 months from the date on which you purchase the product.

• Shure products 2 years part and labour, return to depot
  Servoreeler systems 1 year part and labour, return to depot

• Stardraw.com warrants that the Products will substantially conform to their written specifications.

  1.2.       Stardraw.com does not warrant that the operation of the Products will be uninterrupted or error free.

  1.3.       Waiver of Warranties.  To the maximum extent permitted by applicable law, Stardraw.com disclaims all other warranties, either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, with respect to the software, the accompanying written materials, and any accompanying hardware. 

  No Liability for Consequential Damages.  To the maximum extent permitted by applicable law, in no event shall Stardraw.com be liable for any damages whatsoever (including, without limitation, damages for the loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use or inability to use the Products, even if Stardraw.com has been advised of the possibility of such damages

• 6 months warranty from date of invoice

• All hardware products have a warranty of 2 years as of date of invoice, except battery packs, microphones, chipcards and headphones, which are 6 months

• Software warranty is 6 months

• 2 years return to depot - covers parts and labour

• 2 years

Out of warranty repairs

RGB Communications can arrange for repairs on all products once the warranty has expired. Please contact the technical team on 0844 8800785 or +44 (0)1488 73366.

RGB Communications will quote for all repairs and require a written order confirmation before work commences. Items quoted for but subsequently not repaired will be subject to an evaluation charge and return delivery costs.